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Refund Policy

We do not offer exchange in sizes for all items on our website as all products are made on order. Please note that the product is one of a kind and shall not be exchanged or returned at any stage. Therefore, we request you to go through the measurements chart carefully. 

Special prices
For products ordered from our 'special prices', please note that the product is on sale and shall not be customized, exchanged or returned at any stage. Therefore, we request you to go through the measurements chart carefully. Unfortunately, all sale items are available at their best & final price and cannot be returned.

Customised order
Exchanges and returns will not be accepted for any customized order. Please provide accurate measurements while ordering. 

We do not accept exchange & returns for any order shipped domestically or internationally unless the fault is at our end meaning that the product is defective or a wrong item/size was shipped. We will not entertain exchanges any later than a month for such orders. If you wish to return/exchange a piece, please send us a mail to orders.placethedot@gmail.com within 1 week of receiving your order.

Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate. No refund or return can be done in the case for return due to  color matching. 

Please note by purchasing from DOT Design studio you as the buyer agree to our shopping terms, conditions and policies.

Gift Cards
If you have purchased a gift card from us, then it cannot be refunded but can be kept as a store credit for use for the upcoming 1 year. 

Refund Policy
In case of damaged/defective products, refunds will be initiated through the same mode as the payment or any other payment method requested by you in the mail sent to us on orders.placethedot@gmail.com within 10 working days.

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