Before you return a DOT product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons resulting in each product being unique and slightly different from each other.
If upon receipt of your order you find anything damaged in transit please drop us a line. We would be happy to provide a exchange. All products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition.
Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. Cost of the return will be borne by customer.
Please be careful while trying on items. Item should be returned in an unused condition as DOT holds the right to not accept returns in case product appears to be used or damaged. We accept returns within 12 days of purchase. In exchange you can reorder any product of same price.
Note that you will not be entitled to cancel or return an order for any customized or made to order item unless the product is faulty or not as discussed .
Pieces bought in sale are non-refundable.
Orders are shipped within 15-20 working days of order placement. International shipping time may vary based on your location.
Our orders are shipped from our studio in Saidulajab, New Delhi.
Shipping within India
Shipping charges vary with the size and mode of consignment. Once your order is shipped please allow us 2-3 days from date of dispatch for your goods to reach the destination.
We ship worldwide at a flat rate that is calculated based on weight of the order.
Your purchase will be shipped through a reliable courier partner. Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs.
Please note that we do not accept exchange & returns for any order shipped internationally unless the fault is at our end meaning that the product is defective or a wrong item/size was shipped.
You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order. Please also note that the shipping charges are not inclusive of any custom or import duties that may be levied upon reaching the destination country. We cannot control these charges and are unable to estimate what they may be.
If you wish to cancel your order, you may write to us within 24 hours of placing the order at firstname.lastname@example.org. The payment will be returned in the same mode as received within 7-15 days.